Welcome to SturdyHW!
We are a small hardware store run by a family in Mainland China. We care about giving good tools and materials to people who love to do DIY projects and also to the professionals. If you need to fix a leaking tap, make a new shelf, or start a big home project, we will be here for you. We help you find the right things and give advice when you need it.
At SturdyHW, we think your projects should be easy and fun. Below, you can read answers to some of the questions we often get. If you do not find what you need, feel free to contact us. We are always ready to help you!
Frequently Asked Questions
SturdyHW is an online hardware store offering a wide range of tools, building materials, home improvement products, and garden supplies. We aim to provide quality products to customers worldwide.
We offer various product categories including:
- Door Handles
- Fasteners
- Hinges
- Pull Handles
Simply browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. We accept various payment methods for your convenience.
No, you can shop as a guest. However, creating an account allows you to track orders, save your information for future purchases, and receive updates on new products and promotions.
You can reach our customer service team via email at support@sturdyhw.com. We strive to respond to all inquiries promptly and assist you with any questions or concerns.
Yes, we offer digital gift cards that can be purchased and redeemed on our website. They make perfect gifts for DIY enthusiasts and professionals alike.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's status through the shipping carrier's website.
Yes, we offer bulk purchasing for many of our products. Please contact our customer service team with your requirements, and we will provide you with pricing and availability information.
If you're not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order. We will guide you through the return process and assist you in resolving any issues.
Yes, we ship globally from Mainland China. Shipping times and costs vary depending on the destination. Please refer to our shipping policy for more detailed information.